Presented here is what I believe is a set of clear and logical guidelines arrived at based on experience. I hope that by having these guidelines here in glorious black and white (or in black and green if you happen to find yourself using one of those prehistoric early-80’s PCs to view this page, in which case you’re very unlikely to require my services!) I can provide you, the potential client with a clearer understanding and expectation of what to expect from working with me to deliver art-assets that meet your requirements.
1. Getting Started. To start your project off we’ll need to talk about it first. This is easily done through a half hour Skype call (or similar) at a time of our choosing. I may also send some questions via email to clarify and if the project involves many tasks then further calls may subsequently be required at a time of our choosing.
2. Documentation. I’ll require all relevant documentation including brief, art-bible, concepts, models, photos and illustrations etc before commencing. All information divulged and provided is treated as strictly confidential and is deleted upon conclusion of the project unless you require me to retain it (say for a related project). Never fear, your cool ideas are safe with me!
3. Material. If stock-imagery or third-party, ‘off-the-shelf’ models are required then you’ll need to provide access to a preferred stock-image or stock-asset site, or provide these assets in a timely manner. All licensing needs to be handled by you and you’ll need to obtain the appropriate rights to use this material for the intended purpose. All stock-images and assets will be deleted upon conclusion of the project. These won’t be used by me for any other project. (That would be very naughty to say the least!).
4. Communication. Communication is conducted via email unless we mutually agree to a time for a chat. At minimum, I provide daily email updates and/or updates to a designated server (and more where necessary) which include the progress, a description of the process to date and what I still intend to achieve by the agreed date. In turn you’ll need to involve all parties who have a say involved from day one. Of course, how you arrange your review process is entirely up to you but if for example, there happens to be a ‘Big Kahuna’ who gets the final nod then they’ll need to be involved from the outset rather than coming in with the final say at the end after all progress has been signed off. I require at least one individual involved with the project to liaise with directly. To meet agreed deadlines I require feedback within a reasonable time-frame (generally 24-hours). Doing this minimises delays and downtime, and leads to far better outcomes from my experience.
5. Price Quotation. The quoted price that I provide before commencing is based on the scope of the work given at the time of our initial contact during the briefing stage and any documentation provided. Following our initial chat and after agreeing to the time required to complete the task, I provide you with a quotation and a breakdown of the process to complete the task within the agreed time. The quote is valid for 30 days. Any subsequent changes to the task require additional time and mean a revised quote. While I’ll do what I can, due to commitments to other clients it’s unfortunately not always possible to extend the agreed time if changes are made.
6. Revisions. Any quotes include two rounds of revisions upon delivery. By revision I mean minor refinements and tweaks over and above the daily feedback given by you the client during the development process. So for example, I wouldn’t call it a revision if you initially request a depiction of a medieval streetscape, and provide regular comment and feedback on the progress only then to decide upon delivery that it really ought to be a futuristic city instead. A tweak to levels, additional street-signs or some additional people for example is within the scope of a revision.
7. Mission Creep. It goes without saying that while we all want the best possible result, ‘mission creep’ requires additional time and money. Ideally it’s best to have as clear as possible idea of your requirements from the outset, which is then adhered to by all. If however, ‘mission creep’ becomes impossible to avoid then whether it is possible to include a new idea is assessed on a case-by-case basis factoring in the available time and your budget. With ‘mission creep’ I inform you in writing if it’s possible and how much it will additionally cost in time and money.
8. Process. No project is identical and your unique requirements will determine the precise nature of the process for completion of the task within the agreed time.This of course, will be outlined with the price quotation. Typically and broadly, I provide you with a series of initial thumbnails or sketches for review. A second round of thumbnails or sketches may be required based on your feedback. Moving on from this I move to developing a rough that establishes critical details and provides a clearer indication of the final result. Work then continues to refine to an agreed level or result. Feedback is sought throughout the process as described under 4. Communication.
9. Conditions of Agreement. I only accept quotes and approvals in writing. You’ll need to email me back to state that we’re good to go. I don’t accept verbal confirmation on phone or in person under any circumstances. Once you provide that written nod I’ll get right down to work!
If you have any questions or if you’re looking for a freelancer with the ability and experience to bring your ideas to life, don’t hesitate to drop me a line!